OUR SATISFACTION GUARANTEE
We stand behind the quality and craftsmanship of everything we sell. Your satisfaction with our products is of the utmost importance to us. We make every effort to sell products manufactured of the highest-grade materials built by highly skilled people to exacting standards. If there is a problem with your order, please call us at 651-330-0545, Tuesday through Friday 10am to 6pm CT. You may also contact us online. A full store credit (less shipping and handling fees) will be issued if merchandise is returned in its original condition within 7 days. Do not hesitate to call our Sales Team at 651-330-0545 with any questions or issues relating to our products.
OUR SHIPPING METHODS
After your item has been packaged, it will be shipped within 24 hours based on the shipping method chosen by the customer at the time of checkout.
Please note that all out of state orders WILL NOT be charged sales tax. In state orders will be charged 7.625% sales tax.
In stock items normally ship within 24 hours after an order has been placed. If you order by credit card your card will be charged as each item is shipped. We will accept cancellation of your order for items that have not shipped or that are on backorder. Once the items are shipped, no cancellation will be accepted, but you may return the goods to Charlotte Santa Fe for a credit. However, you will be responsible for all shipping costs to you and return shipping costs to Santa Fe. Please send all items insured back to us.